After completing this course, you will be able to:

• Understand the attributes of high-performing LEAN teams
• Describe how team-based systems support LEAN thinking
• Recognize the leadership role in building effective teams
• Demonstrate team behaviors that support collaboration
• Apply the TEAM Concept in both operations and support areas

Introduction – Why Teams Matter

• Welcome, Learning Objectives, and Course Overview
• Individual vs. Team-Based Work Systems
• The LEAN Case for Cross-Functional Teams
• Knowledge Check

Module 1 – Team Fundamentals

• L1 – Building Trust and Respect
• L2 – Role Clarity and Shared Goals
• L3 – Communication and Feedback
• Knowledge Check
• Applied Learning Activity

Module 2 – Team Dynamics in LEAN Systems

• L1 – Teams in Daily Management Systems
• L2 – Teams in Problem Solving and CI
• L3 – Team Metrics and Accountability
• Knowledge Check
• Applied Learning Activity

Module 3 – Sustaining High Performance

• L1 – Recognizing and Resolving Conflict
• L2 – Coaching and Peer Development
• L3 – Evolving the Team as the Business Grows
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Review of the TEAM Concept
• Leadership Support and Cultural Alignment
• Final Reflections

Downloads

• Course Notes Template PDF

Online Course Format:

• Students are provided with a printable PDF document that provides a convenient format for capturing notes during the course.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons with a  Knowledge Check quiz at the end of each module, along with an Applied Learning activity. 
• Each Applied Learning activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
• Applied Learning activity examples from previous sessions are reviewed at the end of each module.
• Each course has a dashboard % completion that tracks progress
• A course Certificate is awarded to students that get through all content and complete all Knowledge Check quizzes.

Webinars and email:

• Students will be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions with any remaining time. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.
• Questions are also answered via email, depending on the student's preference.