Introduction

This course teaches how to visualize, understand, and improve business and production processes using mapping tools. From high-level value stream maps to detailed flowcharts and spaghetti diagrams, process mapping helps teams eliminate waste, improve flow, and align on current and future states.

You’ll learn how to lead mapping events and engage cross-functional teams in identifying improvement opportunities across the entire value stream.

Learning Objectives

After completing this course, you will be able to:

  • Understand different types of process maps and when to use them
  • Map current-state processes in manufacturing and office settings
  • Identify waste and bottlenecks using visual tools
  • Design future-state processes with improved flow
  • Facilitate team-based mapping and improvement events

Outline

Introduction – Why Process Mapping?

  • Welcome, Learning Objectives, and Course Overview
  • Purpose of Mapping in LEAN
  • Overview of Common Mapping Tools
  • Knowledge Check

Module 1 – Mapping Current-State Processes

  • L1 – SIPOC and High-Level Flowcharts
  • L2 – Process Flow Maps and Swim Lanes
  • L3 – Spaghetti Diagrams for Layout Waste
  • Knowledge Check
  • Applied Learning Activity

Module 2 – Analyzing the Map

  • L1 – Identifying Waste and Delays
  • L2 – Metrics and Time Studies
  • L3 – Engaging Stakeholders in Root Cause Analysis
  • Knowledge Check
  • Applied Learning Activity

Module 3 – Designing Future-State Processes

  • L1 – Developing Improved Flow
  • L2 – Linking Maps to Improvement Plans
  • L3 – Communicating the Vision
  • Knowledge Check
  • Applied Learning Activity

Conclusion – Putting It All Together

  • Mapping as a Strategic CI Tool
  • Embedding Mapping in Your LEAN System
  • Final Reflections

Files

Downloads

  • Course Notes Template PDF

Learning Format

Online Course Format:

  • Students are provided with a printable PDF document that provides a convenient format for capturing notes during the course.
  • Course content is broken up into a series of modules.
  • Each module consists of "bite sized" instructor-led lessons with a  Knowledge Check quiz at the end of each module, along with an Applied Learning activity. 
  • Each Applied Learning activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
  • Applied Learning activity examples from previous sessions are reviewed at the end of each module.
  • Each course has a dashboard % completion that tracks progress
  • A course Certificate is awarded to students that get through all content and complete all Knowledge Check quizzes.

Learning Support

Webinars and email:

  • Students will be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions with any remaining time. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.
  • Questions are also answered via email, depending on the student's preference.

Coming Soon!

July 2025

We'll let you know when the course drops!


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