After completing this course, you will be able to:

• Understand the principles of structured problem solving
• Use A3 and 5 Whys to uncover root causes
• Differentiate between symptoms and true problems
• Apply problem solving with cross-functional teams
• Develop sustainable countermeasures and follow-up plans

Introduction – Why Problem Solving Matters

• Welcome, Learning Objectives, and Course Overview
• The Cost of Poor Problem Solving
• Reactive vs. Systematic Thinking
• Knowledge Check

Module 1 – Problem Solving Mindset

• L1 – Defining the Problem Clearly
• L2 – Understanding Current Conditions
• L3 – Role of the Problem Solver
• Knowledge Check
• Applied Learning Activity

Module 2 – Root Cause Analysis Tools

• L1 – 5 Whys and Cause & Effect Diagrams
• L2 – Data Collection and Validation
• L3 – Recognizing Patterns and Trends

Knowledge Check

• Applied Learning Activity

Module 3 – A3 Thinking in Action

• L1 – The A3 Format and Flow
• L2 – Developing and Testing Countermeasures
• L3 – Confirmation and Follow-Up
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Standardizing the Problem Solving Process
• Link to Continuous Improvement Culture
• Final Reflections

Downloads

• Course Notes Template PDF

Online Course Format:

• Students are provided with a printable PDF document that provides a convenient format for capturing notes during the course.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons with a  Knowledge Check quiz at the end of each module, along with an Applied Learning activity. 
• Each Applied Learning activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
• Applied Learning activity examples from previous sessions are reviewed at the end of each module.
• Each course has a dashboard % completion that tracks progress
• A course Certificate is awarded to students that get through all content and complete all Knowledge Check quizzes.

Webinars and email:

• Students will be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions with any remaining time. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.
• Questions are also answered via email, depending on the student's preference.