This course equips learners with a structured approach to identifying root causes and implementing effective solutions to workplace problems. LEAN organizations solve problems methodically—using facts, data, and team input—rather than relying on quick fixes or assumptions.

You’ll explore Fishbone diagrams, 5 Whys, and other core techniques used by high-performing teams to sustain improvements and eliminate reoccurring issues. Whether you’re addressing quality defects, downtime, or process inefficiencies, this course provides tools and a mindset to tackle the real issues and drive lasting change.

After completing this course, you will be able to:

• Understand the principles of structured problem solving
• Use Fishbone and 5 Whys to uncover root causes
• Differentiate between symptoms and true problems
• Apply problem solving with cross-functional teams
• Develop sustainable countermeasures and follow-up plans

Introduction – Why Problem Solving Matters

• Welcome, Learning Objectives, and Course Overview
• The Cost of Poor Problem Solving
• Reactive vs. Systematic Thinking
• Knowledge Check

Module 1 – Problem Solving Mindset

• L1 – Defining the Problem Clearly
• L2 – Understanding Current Conditions
• L3 – Role of the Problem Solver
• Knowledge Check
• Applied Learning Activity

Module 2 – Root Cause Analysis Tools

• L1 – 5 Whys and Cause & Effect Diagrams
• L2 – Data Collection and Validation
• L3 – Recognizing Patterns and Trends

Knowledge Check

• Applied Learning Activity

Module 3 – A3 Thinking in Action

• L1 – The A3 Format and Flow
• L2 – Developing and Testing Countermeasures
• L3 – Confirmation and Follow-Up
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Standardizing the Problem Solving Process
• Link to Continuous Improvement Culture
• Final Reflections

Downloads

• Course Guide [PDF]
• Applied Learning Activities [PDF]
• Practical Problem Solving Form [Word, PDF]

Online Course Format:

• A printable PDF Course Guide is provided.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons.
• Each module has a Knowledge Check.
• Each module has an Applied Learning Activity.
• Each course has a dashboard % completion that tracks progress

Webinars and email:

• Multiple monthly webinars addressing student questions.
• Support available through instructor email.

• The course certificate is earned through completion of all instructional Modules, Knowledge Checks, and Applied Learning Activities.
• Applied Learning Activities must be completed with supervisor/mentor comments and signature.
• Upon course content completion and approval of Applied Learning Activities, an electronic certificate is issued.
• Professionally printed and framed certificates available.