After completing this course, you will be able to:

• Understand the purpose and value of Help Chain / ANDON systems
• Identify key components and roles that support effective use
• Apply design and response principles for sustained success
• Promote a culture of real-time action and accountability
• Link ANDON to other Lean tools for Continuous Improvement

Introduction – Help Chain / ANDON Overview

• Welcome, Learning Objectives, and Course Overview
• What is the Help Chain?
• What is ANDON?
• Key Components of a Help Chain
• Knowledge Check

Module 1 – Benefits & Principles of Effective Use

• L1 – Why Use Help Chain / ANDON?
• L2 – Principles for Success
• L3 – Case Studies for Manufacturing & Office Environments
• Knowledge Check
• Applied Learning Activity

Module 2 – Design and Implementation Strategies

• L1 – System Design for Any Environment
• L2 – Launch Planning and Implementation Strategy
• L3 – Monitoring & Improving Over Time
• Knowledge Check
• Applied Learning Activity

Module 3 – Using the System Effectively

• L1 – Creating a Culture of Response
• L2 – Roles and Responsibilities at Each Level
• L3 – Responding to Signals in Real Time
• L4 – Connecting with Other Lean Tools
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Review and Key Takeaways
• Common Failure Modes
• Personal Action Plan

Downloads

• Course Notes Template PDF

Online Course Format:

• Students are provided with a printable PDF document that provides a convenient format for capturing notes during the course.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons with a  Knowledge Check quiz at the end of each module, along with an Applied Learning activity. 
• Each Applied Learning activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
• Applied Learning activity examples from previous sessions are reviewed at the end of each module.
• Each course has a dashboard % completion that tracks progress
• A course Certificate is awarded to students that get through all content and complete all Knowledge Check quizzes.

Webinars and email:

• Students will be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions with any remaining time. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.
• Questions are also answered via email, depending on the student's preference.