After completing this course, you will be able to:

• Understand causes and impacts of workplace conflict
• Use proactive strategies to prevent and de-escalate conflict
• Apply structured models for resolution and mediation
• Foster respectful communication and psychological safety
• Model conflict competence as a LEAN leader

Introduction – Why Conflict Matters

• Welcome, Learning Objectives, and Course Overview
• The Cost of Avoided or Mishandled Conflict
• The Role of Conflict in LEAN Environments
• Knowledge Check

Module 1 – Understanding Conflict

• L1 – Sources of Conflict: Process, People, Perspective
• L2 – Types of Conflict and Organizational Impact
• L3 – Conflict Styles and Self-Awareness
• Knowledge Check
• Applied Learning Activity

Module 2 – Conflict Resolution Skills

• L1 – Active Listening and Empathy
• L2 – The Interest-Based Approach
• L3 – Structured Dialogue and Mediation Models
• Knowledge Check
• Applied Learning Activity

Module 3 – Building a Conflict-Resilient Culture

• L1 – Coaching and Feedback Systems
• L2 – Norms for Open Communication
• L3 – Embedding Conflict Tools in Daily Work
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Conflict Management Review
• Next Steps for Cultural Support
• Final Reflections

Downloads

• Course Notes Template PDF

Online Course Format:

• Students are provided with a printable PDF document that provides a convenient format for capturing notes during the course.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons with a  Knowledge Check quiz at the end of each module, along with an Applied Learning activity. 
• Each Applied Learning activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
• Applied Learning activity examples from previous sessions are reviewed at the end of each module.
• Each course has a dashboard % completion that tracks progress
• A course Certificate is awarded to students that get through all content and complete all Knowledge Check quizzes.

Webinars and email:

• Students will be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions with any remaining time. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.
• Questions are also answered via email, depending on the student's preference.