Introduction
This course introduces the Continuous Improvement (CI) Mindset and how this approach, using the PDCA Cycle, can enhance problem-solving. Each step of the PDCA Cycle is reviewed along with relevant tools that will assist in identifying, analyzing, and making improvements. Finally, the course offers insight on how to make this valuable approach a habit.
Learning Objectives
After completing this course, you will be able to:
- Understand the value of small incremental improvements.
- Understand the pitfalls of a typical problem-solving approach.
- Understand the CI Mindset and relevant tools.
- Apply the CI Mindset to everyday opportunities (problems).
Outline
Getting Started
- Learning Management System (LMS) Overview
- Download the Course Guide and related forms.
Introduction: CI and the PDCA Cycle
- Welcome, Learning Objectives, and Course Outline
- CI and the PDCA Cycle
- Knowledge Check
- Applied Learning Activity
Module 1: PLAN
- Lesson 1: Identify and Analyze.
- Knowledge Check
- Applied Learning Activity
Module 2: DO
- Lesson 1: Develop and Implement a Solution.
- Knowledge Check
- Applied Learning Activity
Module 3: CHECK
- Lesson 1: Verify Results.
- Knowledge Check
- Applied Learning Activity
Module 4: ACT
- Lesson 1: Reflect, Document, and Repeat.
- Knowledge Check
- Applied Learning Activity
Conclusion: Putting it all together.
- Review
- Learning Objectives
- Next Steps
Files
Downloads
- Course Guide [PDF]
- Applied Learning Activities [PDF]
Learning Format
Online Course Format:
- A printable PDF Course Guide is provided.
- Course content is broken up into a series of modules.
- Each module consists of "bite sized" instructor-led lessons.
- Each module has a Knowledge Check.
- Each module has an Applied Learning Activity.
- Each course has a dashboard % completion that tracks progress
Support
Webinars and email:
- Multiple monthly webinars addressing student questions.
- Support available through instructor email.
Certificate
- The course certificate is earned through completion of all instructional Modules, Knowledge Checks, and Applied Learning Activities.
- Applied Learning Activities must be completed with supervisor/mentor comments and signature.
- Upon course content completion and approval of Applied Learning Activities, an electronic certificate is issued.
- Professionally printed and framed certificates available.
