After completing this course, you will be able to:

• Understand the value of small incremental improvements.
• Understand the pitfalls of a typical problem-solving approach.
• Understand the CI Mindset and relevant tools.
• Apply the CI Mindset to everyday opportunities (problems).

Getting Started

• Learning Management System (LMS) Overview
• Download the Course Guide and related forms.

Introduction: CI and the PDCA Cycle

• Welcome, Learning Objectives, and Course Outline
• CI and the PDCA Cycle
• Knowledge Check
• Applied Learning Activity

Module 1: PLAN

• Lesson 1: Identify and Analyze.
• Knowledge Check
• Applied Learning Activity

Module 2: DO

• Lesson 1: Develop and Implement a Solution.
• Knowledge Check
• Applied Learning Activity

Module 3: CHECK

• Lesson 1: Verify Results.
• Knowledge Check
• Applied Learning Activity

Module 4: ACT

• Lesson 1: Reflect, Document, and Repeat.
• Knowledge Check
• Applied Learning Activity

Conclusion: Putting it all together.

• Review
• Learning Objectives
• Next Steps

Downloads

• Course Guide
• A3 Form

Online Course Format:

• Students are provided with a course guide that provides a convenient format for capturing notes and documenting the Applied Learning Activities.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons with a Knowledge Check at the end of each module, along with an Applied Learning Activity. 
• Each Applied Learning Activity challenges the student to apply concepts learned in the module to a situation in their workplace and is usually 30–60 minutes in duration.
• Each course has a dashboard % completion that tracks progress.
• A course Certificate is available upon request to students that complete all lessons, Knowledge Checks, and Applied Learning Activities.  

Email and Webinars:

• Email support is provided to answer questions.
• Students will also be able to attend a bi-monthly live webinar to get questions answered they have submitted by email.  Time permitting, there is a chat feature that can be used for questions. The webinars are usually every week, but they are offered a minimum of twice per month.  The calendar and sign-up for the webinar series are part of the course dashboard.