This course equips leaders with the skills and tools needed to guide people through change in a LEAN environment. LEAN transformations require not only technical knowledge, but also a deep understanding of how people respond to uncertainty, disruption, and new expectations.

You’ll learn how to lead change with empathy, structure, and clarity—building buy-in and reducing resistance at every level of the organization.

After completing this course, you will be able to:

• Understand the human side of change in LEAN environments
• Apply models like ADKAR or Kotter to structure change
• Identify and manage resistance to new ways of working
• Lead communication, training, and transition planning
• Support sustainable behavior change in teams

Introduction – The Need for Change Leadership

• Welcome, Learning Objectives, and Course Overview
• Why Change is Hard – Emotion and Disruption
• Why LEAN Requires Strong Change Leadership
• Knowledge Check

Module 1 – Understanding Change

• L1 – The Psychology of Change
• L2 – Stages of Transition and Common Reactions
• L3 – Identifying Change Readiness
• Knowledge Check
• Applied Learning Activity

Module 2 – Leading the Change Process

• L1 – The ADKAR and Kotter Models
• L2 – Roles and Responsibilities in Change
• L3 – Communication and Engagement Planning
• Knowledge Check
• Applied Learning Activity

Module 3 – Reinforcing and Sustaining Change

• L1 – Supporting Behavior Change and Accountability
• L2 – Training and Coaching Through Transition
• L3 – Celebrating Wins and Institutionalizing Change
• Knowledge Check
• Applied Learning Activity

Conclusion – Putting It All Together

• Change Leadership Review
• Sustaining New Behaviors
• Final Reflections

Downloads

• Course Guide [PDF]
• Applied Learning Activities [PDF]

Online Course Format:

• A printable PDF Course Guide is provided.
• Course content is broken up into a series of modules.
• Each module consists of "bite sized" instructor-led lessons.
• Each module has a Knowledge Check.
• Each module has an Applied Learning Activity.
• Each course has a dashboard % completion that tracks progress

Webinars and email:

• Multiple monthly webinars addressing student questions.
• Support available through instructor email.

• The course certificate is earned through completion of all instructional Modules, Knowledge Checks, and Applied Learning Activities.
• Applied Learning Activities must be completed with supervisor/mentor comments and signature.
• Upon course content completion and approval of Applied Learning Activities, an electronic certificate is issued.
• Professionally printed and framed certificates available.